Privacy Policy

About this version

Malak Mart currently presents the M20 robot and its styles. M20 cannot currently be purchased. Account and cart services run through Zid; sales and shipping details will be completed before M20 orders open.

Data in our store

Browsing and saved styles

You can browse without creating a store account. “Saved styles” saves selected style names in your browser on your device and does not send them to a store database. They remain until you remove them or clear site data. Copying the list does not send it to anyone; you choose whether to share it.

Contacting us

If you email us, we receive your email address, displayed name, message and any attachments you choose to send. We use these to answer and follow up on your enquiry. Do not send an app password or a full conversation history unless necessary for your enquiry.

Messages are stored in the store's support mailbox and accessed by those responding. We keep what is needed to handle and follow up on the enquiry and delete what is no longer needed unless retention is required for a legal purpose. You can request access, correction or deletion of your correspondence data.

Website services

The store runs on Zid and loads its font from Google Fonts. Hosting and connection services receive technical data such as IP address and browser type to deliver pages and secure connections. Zid's processing is subject to its policy; we do not promise that all browsing data is stored in Saudi Arabia.

Through the platform and connected integrations, the store loads tools from Google Analytics, Google Tag Manager, Snapchat, OptimizeApp, Ahrefs, Cloudflare and Mazeed. These services may process browsing interactions, IP addresses and browser or device identifiers for operation, analytics and campaign measurement, depending on their settings. You can manage cookies in your browser; blocking essential session cookies may affect accounts and the cart.

Accounts, cart and orders

Zid operates login and the cart. Login information you enter, such as a phone number and verification code, is processed to verify your account. Products and quantities are stored in the platform cart session, separately from locally saved styles.

When purchases become available, checkout collects contact, address and order information needed to fulfil orders and shares necessary information with selected payment and shipping providers. Payment details are entered through payment-provider services; we do not request them by email. Shipping-provider and order-retention details will be completed before sales open. Contact us to request access, correction or deletion of account information; some records may need to be retained to meet legal obligations.

Robot and HiKbao Global data

HiKbao Global is provided by Shenzhen Mengdian Exploration Technology Co., Ltd. and has a separate privacy policy. Malak Mart's website does not connect to your app account or let us view your conversations or operate the robot's camera.

What the provider's policy describes

The policy describes account, device and connection data and some data associated with features and permissions you choose. It also lists third-party login, payment and advertising services. These statements concern the provider's policy, not trackers in our store.

Details still being verified

The available policy and the provider's replies differ on storage location and retention. The policy's audio and image clauses discuss voice setup and profile pictures and do not fully explain all robot conversations and camera images.

We therefore do not make a unified promise about storage location, deletion periods or whether conversations are used to train models. We have requested clarification for the global version and will update this section when confirmed.

Managing app data

Review Privacy Policy under Profile in the app and permissions in your phone settings. The provider describes data access, account deletion and permission withdrawal. Removing a conversation from the app interface alone does not establish deletion of every provider copy; we have requested clarification about the scope of deletion.

Provider privacy policy · Official app listing

The policy link is published on the App Store listing. Its language or version may differ from the policy shown in your app. Review the version shown for your account before using the service.

Contact and data requests

For store enquiries, access to or a copy of your data, correction, deletion, objections or complaints: [email protected]. State your request clearly. We may need proportionate information to verify that the data is yours. We will explain the outcome and any applicable legal limits.

For app conversations, camera data and other app data, the provider's policy lists [email protected]. You can also contact us for help directing your enquiry. We do not ask for your account credentials.

Updates

When data collection or use changes, we update this page and its date and explain material changes before applying them to new data collection. This page remains accessible from the store footer.